Shipping & Delivery Policy

1. Overview

This Shipping & Delivery Policy explains how VIVAKORN Learning Hub processes, packs, ships, and delivers physical products ordered through https://vivakorn.com/.

Digital products (e-books, courses, digital downloads) are delivered electronically — see Section 9 for details.

2. Shipping Coverage

We currently ship to:

• All pincodes within India — via trusted courier partners.
• International shipping — available to select countries (contact us for details).

If your location is not serviceable, our team will notify you before order confirmation and offer an alternative or full refund.

3. Order Processing Time

Orders are typically processed within 1–2 business days after successful payment.

Processing includes:

• Order verification
• Payment confirmation
• Packing and quality check
• Handover to courier partner

Orders placed on Sundays or public holidays will be processed on the next business day.

4. Delivery Time

Estimated delivery timeline after dispatch:

• Metro Cities: 2–3 business days
• Tier-2 / Tier-3 Cities: 3–5 business days
• Remote / North-East regions: 5–7 business days
• International: 7–14 business days

Delivery timelines are estimates and may vary due to weather, courier delays, or other factors beyond our control.

5. Shipping Charges

Free Shipping

On all prepaid orders above ₹499 within India.

Standard Shipping Charges

• Orders below ₹499: ₹49 flat fee.
• Cash on Delivery (COD): additional ₹30 handling fee.
• International shipping: calculated at checkout based on weight and destination.

All shipping charges are shown transparently at checkout before payment.

6. Order Tracking

Once your order is dispatched:

• You will receive a tracking number via email and SMS.
• Track your package on the courier partner's website.
• You can also track from your account dashboard.

If tracking is not updated for more than 3 days, contact our support team.

7. Failed / Undelivered Orders

If delivery fails due to:

• Incorrect address — we will attempt re-delivery once, and additional charges may apply.
• Customer unavailable — courier will attempt 2–3 times before returning the package.
• Refused delivery — return shipping cost may be deducted from refund.
• Non-serviceable area — full refund processed.

We are not responsible for delays caused by incorrect address or contact details.

8. Damaged / Lost Packages

If your package arrives damaged or is lost in transit:

1. Photograph the package before opening if outer damage is visible.
2. Notify us within 48 hours of delivery at support@vivakorn.com.
3. Include order ID and photos of damaged items.

After verification, we will:

• Send a free replacement, OR
• Issue a full refund as per your preference.

Lost packages confirmed by courier will receive a full refund or replacement.

9. Digital Product Delivery

Digital products are not shipped physically. They are delivered electronically:

• E-Books: Instant access via online reader.
• Video Courses: Instant portal access.
• Digital Products: Instant download links.
• Live Academy: Batch details and meeting links via email.

Delivery is to the email address and account used at checkout.

10. Address Changes

If you need to change the delivery address:

• Before dispatch: Contact us immediately at support@vivakorn.com. We will update the address free of charge.
• After dispatch: Address cannot be changed. You may refuse delivery, and the package will be returned. Refund will be processed minus shipping charges.

11. International Shipping

For international orders:

• Customs duties, taxes, and import fees are the responsibility of the customer.
• Delivery timelines may be affected by customs clearance.
• We are not responsible for customs delays or seizures.
• Refunds for refused international orders will be processed minus shipping charges.

12. Holidays & Peak Season

During festivals, sales events, and peak seasons, order processing and delivery may take longer than usual. We recommend placing orders at least 7–10 days in advance to ensure timely delivery.

13. Contact Support

For any shipping or delivery questions:

• Email: support@vivakorn.com
• Phone: +91-9270424701
• Business Hours: Mon–Sat: 9:00 AM – 6:00 PM
• Response Time: Within 24 hours response time