Refund & Cancellation Policy

1. Overview

At VIVAKORN Learning Hub, customer satisfaction is our priority. This Refund & Cancellation Policy outlines the terms under which refunds, cancellations, and returns are processed for purchases made on https://vivakorn.com/.

By placing an order with us, you acknowledge and agree to the terms described in this policy.

2. Scope of This Policy

This policy applies to all products and services offered by VIVAKORN Learning Hub:

• E-Books
• Video Courses
• Live Academy
• Digital Products
• Physical Products
• Combo / Bundles

Refund eligibility may vary by product type.

3. Refund Eligibility

You may be eligible for a refund if:

• You were charged twice for the same order.
• The product was not delivered within the stated timeline.
• The product is significantly different from its description.
• The product is defective, corrupted, or unusable.
• You requested cancellation before order processing.

All refund requests must be submitted within 7 days of purchase with valid proof (order ID, screenshot).

4. Non-Refundable Items

The following are not eligible for refund:

• Digital products that have already been accessed, downloaded, or viewed.
• Live Academy enrollments where the batch has commenced.
• Products purchased during clearance or final sale events.
• Customized or personalized products.
• Products damaged due to misuse or negligence.
• Requests made after the refund window of 7 days.

5. Refund Request Process

Step 1: Email us at support@vivakorn.com with subject "Refund Request – [Order ID]".

Step 2: Include:

• Order ID / Transaction ID
• Product name
• Date of purchase
• Reason for refund
• Supporting evidence (screenshots, photos)

Step 3: Our team will review and respond within 2–3 business days.

Step 4: If approved, refund will be processed to your original payment method.

Please contact us before initiating any chargeback.

6. Refund Timelines

Once approved, refunds are processed within 5–7 business days.

• UPI / Wallets: 1–3 business days
• Credit / Debit Cards: 5–7 business days
• Net Banking: 3–5 business days
• Cashfree / Razorpay / Stripe: 5–7 business days

If refund is not received within stated timeline, contact your bank first, then reach out to us.

7. Order Cancellation

• Before dispatch/processing: Full refund within 24 hours, no deductions.
• After dispatch (Physical): May attract shipping charges. Return policy applies after delivery.
• Digital Products: Cannot be cancelled once access is granted.
• Live Academy: Cancel up to 48 hours before batch start for full refund. After that, not permitted.

To cancel, email support@vivakorn.com.

8. Failed Transactions

If your payment was deducted but the order was not confirmed, the amount is automatically reversed by your bank or payment gateway within 5–7 business days.

If not refunded:

1. Check your bank statement for the reversal.
2. Contact your bank or payment provider.
3. If unresolved, email us at support@vivakorn.com with the transaction reference.

9. Chargebacks & Disputes

We strongly encourage you to contact our support team before filing a chargeback. Most issues can be resolved amicably within 48 hours.

Filing a chargeback without contacting us may result in:

• Suspension of your account
• Reversal of access to purchased products
• Loss of future promotional eligibility

10. Changes to This Policy

We reserve the right to modify this policy at any time. Changes are effective upon posting on https://vivakorn.com/. The "Last Updated" date at the top reflects the revision.

11. Contact Us

For any refund-related questions:

• Email: support@vivakorn.com
• Phone: +91-9270424701
• Business Hours: Mon–Sat: 9:00 AM – 6:00 PM

We respond to all refund queries within 24–48 hours.