Privacy Policy

1. Introduction

Welcome to VIVAKORN Learning Hub ("we", "our", "us"). We operate https://vivakorn.com/ and provide digital products, e-books, video courses, live training programs, and physical products (collectively, the "Services").

This Privacy Policy describes how we collect, use, store, share, and protect your personal data when you visit our website, create an account, make a purchase, or interact with our Services. By using our Services, you agree to the practices described in this policy.

Your consent matters. By using our website and Services, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

We collect the following categories of information:

2.1 Information You Provide Directly

• Account information: name, email address, phone number, password.
• Billing information: billing address, GST details (if applicable), payment method (we do not store full card numbers).
• Shipping information: delivery address, recipient name, contact number (for physical products).
• Order data: products purchased, order value, transaction history.
• Communications: messages via contact forms, email, chat, or support requests.

2.2 Information Collected Automatically

• Device data: IP address, browser type, operating system, device type.
• Usage data: pages visited, time spent, referring URLs.
• Location data: approximate location derived from IP address.

2.3 Information from Third Parties

• Payment confirmation from payment gateways (Razorpay, Cashfree, Stripe, PayPal).
• Authentication data if you log in using third-party services.
• Analytics data from tools like Google Analytics.

3. How We Use Your Information

• To create and manage your account.
• To process orders, payments, refunds, and deliver products.
• To send transactional emails (order confirmation, invoice, delivery updates).
• To provide customer support and resolve issues.
• To send marketing communications (only with consent — opt out anytime).
• To improve our website, Services, and user experience.
• To detect, prevent, and address fraud, abuse, or security issues.
• To comply with applicable legal and regulatory obligations.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, remember preferences, and analyze traffic.

• Essential Cookies — Login sessions, cart, checkout, security. Cannot be disabled.
• Performance Cookies — Analytics, page speed, error tracking.
• Functional Cookies — Language, saved preferences, wishlist.
• Marketing Cookies — Ads personalization, remarketing.

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

5. Payment Information

All online payments are processed through secure, PCI-DSS compliant payment gateways. We currently use: Razorpay, Cashfree, Stripe, PayPal.

We never store: full credit/debit card numbers, CVV, or UPI PINs. Payment data is handled entirely by our payment partners. We only receive a payment confirmation, transaction ID, and the last 4 digits of the card (for reference).

6. Sharing Your Information

We do not sell, rent, or trade your personal information. We share data only with:

• Payment processors: to complete transactions (Razorpay, Cashfree, Stripe, PayPal).
• Shipping partners: to deliver physical products.
• Email / SMS providers: to send transactional and marketing messages (with consent).
• Analytics providers: Google Analytics, Meta Pixel (with consent).
• Legal authorities: when required by law, court order, or to protect rights and safety.
• Business transfers: in case of merger, acquisition, or asset sale.

7. Data Security

• SSL/TLS encryption for all data transmission (HTTPS).
• Secure servers with restricted access controls.
• Password hashing and secure authentication.
• Regular security audits and vulnerability monitoring.
• PCI-DSS compliance via payment partners.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure.

8. Data Retention

• Order data: 8 years (tax and legal compliance).
• Account data: 30 days after deletion.
• Marketing data: until you unsubscribe.
• Analytics data: up to 26 months.

9. Your Rights

Depending on your location, you may have the following rights:

• Access: request a copy of your personal data.
• Correction: update inaccurate or incomplete data.
• Deletion: request erasure ("right to be forgotten").
• Restriction: limit how we process your data.
• Portability: receive your data in a portable format.
• Objection: object to processing, including marketing.
• Withdraw consent: at any time, without affecting past processing.

To exercise any right, email us at support@vivakorn.com. We respond within 30 days.

10. GDPR Compliance (EU / UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR):

• Legal basis: We process your data based on consent, contract performance, legal obligation, or legitimate interest.
• Data transfers: Data may be transferred outside the EEA. We use safeguards like Standard Contractual Clauses.
• Right to lodge a complaint: You may file a complaint with your local Data Protection Authority.
• Response time: We respond to GDPR requests within 30 days.

11. DPDP Act 2023 Compliance (India)

Under the Digital Personal Data Protection Act, 2023 (India), you have the right to:

• Access, correct, and erase your personal data.
• Nominate another person to exercise your rights in case of death or incapacity.
• Know the identities of Data Fiduciaries with whom your data is shared.
• Register a grievance with our Data Protection Officer.

12. CCPA Compliance (California Users)

California residents have the right under the CCPA / CPRA to:

• Know what personal information is collected, used, or shared.
• Request deletion of personal information.
• Opt out of the "sale" or "sharing" of personal information (we do not sell your data).
• Non-discrimination for exercising your privacy rights.

To exercise CCPA rights, email support@vivakorn.com.

13. Third-Party Links

Our website may contain links to third-party websites (payment gateways, partner sites, social media). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before sharing any information.

14. Children's Privacy

Our Services are not directed to individuals under the age of 13 (or applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us immediately and we will delete it.

15. International Users

Our servers are located in India. If you access our Services from outside this region, your data may be transferred to, stored, and processed in India or other countries where our service providers operate. By using our Services, you consent to such transfers.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our operations. The "Last Updated" date at the top will reflect the latest revision. Material changes will be notified via email or website banner.

17. Grievance Officer

In accordance with the Information Technology Act, 2000, and the DPDP Act 2023, the name and contact details of the Grievance Officer are:

• Officer: Grievance Officer
• Email: grievance@vivakorn.com
• Phone: +91-9270424701

Grievances will be acknowledged within 24 hours and resolved within 15 days of receipt.

18. Contact Us

For any questions, concerns, or requests related to this Privacy Policy:

• Company: VIVAKORN Learning Hub
• Address: VIVAKORN Learning Hub

India

• Email: support@vivakorn.com
• Phone: +91-9270424701